Delivery Policy

INTERNATIONAL DELIVERY COST
All orders will incur a standard shipping charge of US$20.

DELIVERY OPTIONS

Delivery Around the World:

We offer Post office Parcel as our delivery method, which typically takes seven to fourteen days.

We highly recommend that you use your work address as your shipping address wherever possible, to ensure that the parcel can be signed for during delivery.

DELIVERY INFORMATION

All orders are processed within 48 hours upon payment (excluding weekends and public holidays).

Shipping:

Location / Estimated Delivery Time

Capital cities -> 7-10 days

Non-capital cities -> 10-14 days

Rural / more inaccessible areas -> 14-21 days

Express Shipping:

The delivery period for express shipping will be 3-5 days to anywhere* in the world.

* However, the exception is to the Canary Islands. This is due to customs and postal office exclusion. We apologize for this inconvenience.

Delivery to P.O. Boxes not allowed:

Unfortunately, we cannot deliver to Post Office (P.O.) Box addresses. Please provide a street address when filling out your shipping details.

RETURN & EXCHANGE

Any problem with the shipment must be reported to us within 14 days after it has been sent. We offer money back guarantee if you are dissatisfied in any way. Only unused, unopened items can be returned. All return items must remain in the original condition in which they were received. We thank you for your cooperation.

Return for refund or exchange

To return or exchange an item, please use the "Contact Us" page on this website and we send further details to you. Please note: Only products purchased at BIOPEUTIC.com may be returned for refund or exchange.

Wrong Items Delivered

The content of all our shipments are carefully recorded to avoid shipping errors. However, wrong items may be delivered due to our occasional oversight. Please use the "Contact Us" page on this website and provide your order number.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during delivery. If any damage has occurred, please contact us immediately via the "Contact Us" page on this website. Please provide the order number and or your member number or e-mail address for faster service. To assure prompt resolution, we also recommend that you e-mail pictures of the damaged item(s).

Customs

Orders may be subject to import taxes, customs duties and fees levied in your country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Any charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Customs policies vary widely from country to country, and you should contact your local customs office for further information.

When you press “continue” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for customs clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to biopeutic.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you.